Frequently Asked Questions

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 A Breath Lock ignition interlock device is a breath-testing system  installed in your vehicle to measure your breath alcohol concentration  (BrAC). It is most often required following a DUI conviction and must  remain installed for the length of time mandated by your state. 

 Before starting your vehicle, you must provide a breath sample. If your  BrAC is below the state-approved limit, the vehicle will start. Rinse  your mouth with water beforehand for accurate results. If your BrAC  exceeds the limit, the vehicle may not start. 

 A rolling retest is a mandatory breath test that occurs at random  intervals while driving. When prompted, you must safely pull over and  provide a breath sample within 3–10 minutes. Failing or missing a  rolling retest may result in a violation or lockout. 

 No. The Breath Lock ignition interlock device can only prevent your  vehicle from starting. It cannot turn off a vehicle that is already in  motion 

  Yes. After installation, a certified technician will demonstrate how to  use the device and answer any questions you have. You may also receive a  training video that covers device operation and state-specific  requirements. 

Ignition interlock devices must be routinely serviced and recalibrated  at an authorized service center. Your device will show your next service  date along with a countdown to calibration. If “Service Due” appears,  you must visit a service center promptly. Missing a service appointment  can lead to a lockout, noncompliance, and additional fees. 

 Call us at 844-890-8586 before having any work done on your vehicle. We  will guide you through the state-specific process to ensure you remain  compliant with your ignition interlock requirements. 

 Breath Lock operates in multiple states and may be able to service your  device while you travel. Always check with your state authority and call  us at 844-890-8586 before traveling. 

 Eligibility for device removal is determined and required by your state.  You must contact the state authority before removal to avoid penalties.  Our customer service team is available to guide you through the  process, call us at 844-890-8586. 

• Set-Up, Installation, and Removal Fees
  
  • Enrollment / Set-up fee: $40
  • Installation fee: $150–$350 (Varies by vehicle and location)
  • Removal fee: $150–$350 (At program completion; varies by vehicle and location)

   

• Monthly and Recurring Fees
  
  • Monthly monitoring fee: $103.00
  • Calibration/service fee: $35.00 per visit

• Additional Costs
  
  • Additional fees may include:
    
    • Replacement fees: $20–$250
    • Late payment fee: $25
    • Unlock code fee: $125
    • Violation fee: $75.00
    • Tampering or bypass fee: $200
    • Administrative transfer fee: $150
    • Device damage fees: $100–$1,400
    • Vehicle immobilization fee: $100 for 10 days (Additional travel fees may apply based on location)
    • Missed appointment fee: $55.00

 No. All fees are fully disclosed upfront and clearly listed on our  pricing page. Our customer service team is available to answer any  questions about pricing or the ignition interlock program 

 A lockout can occur if you miss or fail a required rolling retest. When  this happens, the device enters service mode and must be taken to a  service center. The typical lockout or reset fee is $125. 

Our  payment system is simple, secure, and hassle-free. We accept the  following payment methods: Credit cards, Debit cards, and Prepaid debit  cards.

Your  card on file is automatically billed each month, helping ensure  uninterrupted service. After every payment, a receipt is emailed to you  for your records. If your card information changes at any time, please  notify us promptly to prevent service interruptions

 No. Breath Lock can only accept credit cards, debit cards, and prepaid  debit cards only. Please call us at 844-890-8586 to learn more about  available payment options 

 If your payment is declined, please contact us immediately at  844-890-8586. Most payment issues can be resolved quickly when addressed  promptly. 

 Lockouts can occur for several reasons, including: Failed or missed  breath tests, High BrAC readings, Missed rolling retests, and Tampering  or bypass attempts 

  No. Any attempt to disconnect, tamper with, or bypass the device is  recorded and may result in penalties, violations, or early recall under  state law. 

 For safety, it is recommended not to drink any alcohol for several hours  before driving. Alcohol tolerance and device setpoints vary by state  and individual metabolism. Even alcohol consumed the night before can  cause a failed tes 

  You need to blow for at least 3 seconds. Try blowing more gently and  steadily. A continuous tone indicates you are blowing correctly. 

 Yes. If you see condensation, replace the mouthpiece with a dry one  immediately, as moisture can affect test results. Mouthpieces can be  dried and reused. 

 Yes. Leaving the mouthpiece in the handset is recommended, especially when random rolling retests are required.

 No. The device must be used with a mouthpiece. Attempting to use it without one may damage the unit and void your warranty 

 Yes. Mouthpieces can be reused and should be cleaned with water only. Do  not use alcohol-based cleaners. Ensure the mouthpiece is completely dry  before use. 

 This message indicates an irregular breath sample. Make sure you are  following the proper blowing instructions and try the test again. If the  message persists, contact us for assistance.  

 Please contact our Customer Service team at 844-890-8586 for help with billing, device operation, or any general questions. If  the issue cannot be resolved over the phone, you may be directed to a  service center for further assistance